French Harmony Furniture Terms and Conditions
French Harmony Furniture terms and conditions apply to the use of this website and purchases made via our Newsletter. By accessing this website and/or by placing an order you agree to be bound by these terms and conditions:
All items for sale by French Harmony Furniture are pre-loved and have considerable age. As such they will often have imperfections and are likely to show signs of wear and tear, with slight wood cracks and imperfections. Whilst we try to ensure that our descriptions are accurate, we may occasionally miss some information. We are more than happy to send you detailed pictures and descriptions upon request. We are also happy for purchasers to pay us a visit to look at or collect purchased items. Please email .
Please note that all items are collectables and not toys and are not suitable for children.
Items will be delivered by a third party provider promptly following cleared payment. Please email us at if you have any specific delivery requests. Delivery and packaging prices are dependent on size of object and distance from our workshop. We reserve the right to alter the cost of postage and packaging subject to receiving an accurate quote prior to sending. Buyers will be informed of any difference in price (this could be more or less) prior to the item being sent.
Overseas buyers should contact us regarding delivery costs prior to placing an order. Please note that buyers are fully responsible for any customs charges that may be incurred as a result of purchasing one of our items, and are responsible for checking whether the item is allowed to be imported into their country.
Delivery is carried out by a third party provider. Items are not sent with any insurance. Purchaser must arrange their own insurance if desired for carriage. French Harmony Furniture do not accept any responsibility for unforeseen delay to delivery or any damage to your property during delivery.
Furniture can be collected from our workshop. Local deliveries may be possible for a small charge. Buyers are able to organise their own courier if necessary. Please contact us for further information.
We deliver only over the threshold of any house/apartment on ground level, except when arranged separately within the order and confirmed. Any such arrangement may incur an additional charge that we shall advise to you. You must also ensure on the day of delivery that access is clear and free of any obstruction. Goods whether intended to be assembled by you or delivered fully assembled will not be unpacked at the point of delivery.
Title and risk
The goods will be your responsibility from the time of delivery.
Ownership of the goods will only pass to you when we receive payment in full of all sums due including delivery charges. We will not be held responsible for personal injury or items damaged once they have been delivered or during assembly.
We strongly encourage you to contact us should you have any doubts regarding the correct assembly of our furniture.
We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purpose, and we have no liability to you for any consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.
Cancellations and returns policy
If you wish to cancel your online order please email .
We are happy to accept returns for items purchased online for any reason within 14 working days of receipt for a full refund or exchange*
Items purchased from our workshop are sold as seen and are non-returnable.
* Please note that in the event of an item being returned to us, return postage costs will not be refunded. It is the responsibility of the customer to pay for returning the items to us. The purchaser is fully responsible for the safe return of items to us. Items must be returned, securely packaged and in the same condition that they were sent, unused by the customer. Any items that have scratches, stains or damage or have been used are non-returnable.
All information provided on this website is the writer's own view and is provided as a suggestion only. Please seek specialist advice if you are in any doubt. We will not be held responsible for any damage caused as a result of following our suggestions.
We are not registered for VAT.
Telephone: 075535 11111